Shipping Policy
Longevity Essentials (trading name of Raw Perfection Limited)
We want your order to reach you quickly and safely. Below is everything you need to know about how we dispatch and deliver.
Order Processing
Once your order is placed, our fulfilment partner begins preparing it for dispatch. Orders are typically processed and handed to the courier within [1–2 business days] of being placed, Monday to Friday (excluding UK bank holidays). Orders placed after 2pm GMT or over the weekend are processed on the next working day.
You'll receive a confirmation email as soon as your order is placed, and a separate email with tracking details once it's dispatched.
UK Delivery Options
We offer the following delivery methods at checkout:
| Option | Cost | Estimated delivery |
|---|---|---|
| Standard (Royal Mail Tracked) | Free on orders over £50 / £3.99 under £50 | Allow up to 5 days from dispatch |
| Express | £5.99 | [1–3 business days] from dispatch |
| InPost Locker | Free on orders over £35 | 4-5 business days from dispatch |
- All delivery estimates are counted from the day your order is dispatched, not the day it's placed.
- Delivery times are estimates provided by our couriers and are not guaranteed. Occasionally, parcels can take longer than expected - particularly during busy periods (e.g. Black Friday, December) or due to circumstances outside our control (weather, courier network delays, etc.).
- Choosing Express delivery means your order is prioritised for a faster delivery window once dispatched; it does not change our processing/dispatch time.
International & EU Delivery
Customers in the EU can order directly from our dedicated EU store at [longevity-essentials.eu], which offers delivery rates and timescales tailored to EU destinations.
For customers ordering from the EU or internationally from [longevity-essentials.com], shipping costs and delivery estimates are calculated at checkout based on destination. Please note:
- International orders may be subject to import duties, taxes, or customs charges levied by the destination country. These are the responsibility of the customer and are not included in our shipping charges unless stated otherwise at checkout.
- International delivery times vary by destination and are typically longer than UK delivery estimates.
Tracking Your Order
Every order is sent with tracking. You'll receive a tracking link by email as soon as your order is dispatched. If you haven't received tracking information within [2 business days] of ordering, please check your spam folder or contact us.
Delayed, Missing or Damaged Parcels
If your order hasn't arrived within the estimated delivery window, please wait an additional 2 business days before contacting us, as this covers the vast majority of minor courier delays.
If your parcel is significantly delayed, appears lost, or arrives damaged, please contact us at our contact us page, with your order number and we'll investigate with our courier and resolve this for you as quickly as possible - including a replacement or refund where appropriate.
Changing or Cancelling an Order
If you need to change your delivery address or cancel your order, please contact us as soon as possible after placing it at our contact us page. Once an order has been dispatched, we're unable to make changes, but you're welcome to return it in line with our Returns Policy once received.
Contact Us
If you have any questions about your delivery, our team is happy to help:
- Email: Contact us
- Phone: 07482965893
- Hours: 9 - 4pm
This policy applies to orders placed on longevity-essentials.com. For orders placed on our EU store, please refer to the shipping information provided at [longevity-essentials.eu].
